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Case StudiesBigfoot Crane CompanyDistribution & Field Services

Bigfoot Crane Company

Tying field service, rentals, and finance together for a heavy-equipment specialist.

Summary

Migrated Bigfoot Crane from siloed rental, service, and accounting systems onto Dynamics 365 — connecting equipment availability, dispatch, and revenue recognition in one platform.

Rental & equipment lifecycle setupField service dispatch integrationFinance & revenue recognitionReporting & analytics
Client
Bigfoot Crane Company
Industry
Distribution & Field Services
Products
Dynamics 365 Business Central, Dynamics 365 Field Service, Power BI
Challenge

The starting point.

Bigfoot Crane operates in a capital-intensive niche where equipment utilization, service compliance, and project profitability all need to roll up into one financial view. The legacy stack required manual reconciliation between rental tracking, service tickets, and accounting — slowing month-end close and obscuring true equipment-level ROI.

Approach

How we delivered.

01

Process mapping & blueprinting

Walked the rental, service, and accounting teams through a unified opportunity-to-cash flow, identifying the integration points that mattered most for visibility.

02

Equipment lifecycle in Business Central

Modeled equipment as fixed assets with rental, service, and depreciation tracking — exposing utilization and contribution per unit.

03

Dispatch & service workflow

Configured Field Service for technician scheduling, work order capture, and parts consumption flowing back into Business Central.

04

Operations dashboards

Power BI views for rental fleet utilization, service margin, and project profitability — used in weekly leadership reviews.

Outcomes

What changed.

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