Dynamics 365Group
IndustriesProfessional ServicesPSAMicrosoft Partner · Charlottesville, VA

Bill more hours Bench fewer people

Services firms live or die on utilization and project margin. We deploy Dynamics 365 Project Operations and CE to turn time, expense, and resource planning into a closed loop — so leaders see margin slippage before the month closes.

Free 30-minute consultation
Professional Services ERP

A system that matches how professional services actually works.

Services firms live or die on utilization and project margin. We deploy Dynamics 365 Project Operations and CE to turn time, expense, and resource planning into a closed loop — so leaders see margin slippage before the month closes.

Product fit
Dynamics 365 Project OperationsDynamics 365 SalesDynamics 365 Customer ServicePower BIPower Apps
Where Professional Services teams get stuck

The operational gaps we see most.

01

Project margin visibility

Margins reported a month after a project closes are too late. Real-time WIP and EAC tracking is non-negotiable.

02

Resource & utilization planning

Spreadsheet bench reports cause double-booking, missed deadlines, and bench time that erodes profitability.

03

Time & expense friction

If logging time takes more than 30 seconds, it doesn't get logged. Mobile-first capture is mandatory.

04

Disjointed sales-to-delivery handoff

When CRM and PSA don't share data, scope creep and resource gaps eat the margin sales promised.

How we solve it

Dynamics 365 configured for professional services.

Project Operations

Unified opportunity-to-cash flow: pipeline → quote → project setup → resourcing → time → invoice → revenue recognition.

Resource scheduling

Skills-based resource matching, capacity heatmaps, and demand-vs-supply forecasting in a single view.

Mobile time & expense

Native iOS/Android capture with receipt OCR via Power Platform — approvals routed to the right manager automatically.

Real-time margin reporting

Power BI dashboards on WIP, EAC, billable utilization, and project-level P&L, refreshed nightly or live.

FAQ

Professional Services questions, answered.

If yours isn’t here, ask in the consultation. We’ve probably answered it five times this month.

What's the difference between Project Operations and Business Central job tracking?
Business Central jobs work for project-light services firms — typically under 50 consultants. Project Operations is built for firms where projects are the business: skills-based resourcing, contract-driven revenue recognition, and CRM-to-delivery integration.
Can we keep our existing time tracking tool?
Yes, but most firms consolidate. We've integrated tools like Harvest, Clockify, and Replicon into Project Operations, but native time entry usually wins on adoption and reporting fidelity.
How do you handle revenue recognition for fixed-fee work?
Project Operations supports percent-complete, milestone, and time-and-materials revenue recognition out of the box, with full audit trail. We configure GL postings to match your accounting policy and ASC 606 requirements.
Ready when you are

Talk to a Dynamics 365 professional services specialist.

Free 30-minute consultation. We’ll walk through your current stack, identify the highest-leverage gaps, and tell you whether Dynamics 365 is the right fit.

Schedule consultation+1 434 443 7571